CROWN LUXURY APARTMENTS LTD
BOOKING, SHIPPING & SERVICE DELIVERY POLICY
Effective Date: 30 September 2026
IMPORTANT INFORMATION
Crown Luxury Apartments Ltd is a hospitality and accommodation business. We do not ordinarily sell or ship physical goods.
Accordingly, for the purposes of this policy, “delivery” means the provision of the accommodation and hospitality services purchased by the customer.
1. BOOKING CONFIRMATION
After a customer completes a booking and successful payment has been received, Crown Luxury Apartments will provide confirmation through the contact details supplied by the customer.
The confirmation may include:
– guest name;
– booking reference;
– accommodation type;
– arrival date;
– departure date;
– number of guests;
– amount paid;
– outstanding balance, where applicable; and
– check-in information.
2. SERVICE DELIVERY
The accommodation service is delivered at:
Crown Luxury Apartments Ltd
Plot 12 Crown Lane
Kokrobite, Ga South
Greater Accra, Ghana
Digital Address: GS-0812-9892
The customer’s booking entitles the customer to use the accommodation specified in the confirmed reservation for the agreed booking period, subject to these Terms and applicable house rules.
3. ARRIVAL
Customers should arrive on the agreed check-in date and follow the arrival instructions provided by Crown Luxury Apartments.
Where specific arrival information is required, customers should contact us before travelling.
4. AIRPORT PICK-UP AND TRANSPORT
Where airport pick-up or another transportation service is separately offered and booked, the relevant arrangements will be communicated to the customer.
Transportation services may be subject to separate charges and availability.
5. PHYSICAL SHIPPING
Crown Luxury Apartments does not ordinarily ship physical products to customers.
Consequently, there is no standard postal or courier delivery charge for an accommodation booking.
If Crown Luxury Apartments subsequently offers physical goods for purchase, the applicable delivery arrangements, charges and estimated delivery periods will be disclosed to the customer before payment.
6. AVAILABILITY
All accommodation bookings are subject to availability.
A booking is not confirmed until Crown Luxury Apartments has accepted the reservation and the required payment has been successfully received.
7. CHANGE OR UNAVAILABILITY OF ACCOMMODATION
In exceptional circumstances, Crown Luxury Apartments may be unable to provide the specific accommodation originally booked.
Where this occurs, we will seek, where reasonably possible, to offer a suitable alternative.
If an acceptable alternative cannot be provided, the customer will be entitled to the applicable refund in accordance with our Refund Policy.
8. CHECK-IN AND CHECK-OUT
The applicable check-in and check-out times will be communicated to the customer as part of the booking arrangements.
Early check-in and late check-out are subject to availability and may incur an additional charge.
9. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
– providing accurate contact information;
– ensuring that the booking information is correct;
– arriving on the correct date;
– complying with the property’s house rules;
– providing any information reasonably required for check-in; and
– ensuring that the number of occupants does not exceed the permitted occupancy.
10. FAILED OR DELAYED ARRIVAL
Customers who expect to arrive substantially later than the agreed check-in time should contact Crown Luxury Apartments as soon as possible.
A failure to arrive without notification may be treated as a no-show in accordance with the Cancellation Policy.
11. SERVICE INTERRUPTIONS
Occasionally, facilities or services may be temporarily unavailable because of maintenance, repairs, weather, utility interruption, safety requirements or circumstances outside our reasonable control.
We will endeavour to restore affected services as soon as reasonably practicable.
12. CONTACT
For booking and service-delivery enquiries:
Crown Luxury Apartments Ltd
Plot 12 Crown Lane, Kokrobite, Ga South, Greater Accra, Ghana
Telephone: +233 59 999 7315 / +233 55 025 9043
Email: [email protected]
Website: www.crownluxuryghana.com