CROWN LUXURY APARTMENTS LTD
Effective Date: 30 September 2026
Crown Luxury Apartments Ltd aims to provide clear and transparent arrangements for refunds relating to accommodation bookings and associated services.
This Refund Policy should be read together with our Terms of Service and Cancellation Policy.
1. WHEN A REFUND MAY BE AVAILABLE
A refund may be available where:
– a customer cancels within the applicable cancellation period;
– Crown Luxury Apartments cancels a confirmed booking and cannot provide a suitable alternative;
– Crown Luxury Apartments is unable to provide the accommodation paid for; or
– a refund is otherwise required under the applicable booking terms or Ghanaian law.
The amount of any refund will depend on the circumstances and the applicable booking conditions.
2. CANCELLATION BY THE CUSTOMER
Refunds arising from customer cancellation are dealt with under our Cancellation Policy.
The applicable cancellation terms will be communicated or made available to the customer before completion of the booking.
3. CANCELLATION BY CROWN LUXURY APARTMENTS
If Crown Luxury Apartments cancels a confirmed reservation before the customer’s arrival and cannot provide a suitable alternative accepted by the customer, we will provide an appropriate refund of the amount paid for the affected accommodation.
4. FAILURE TO PROVIDE ACCOMMODATION
Where Crown Luxury Apartments has received payment but is unable to provide the accommodation booked due to circumstances within our responsibility, we will seek to provide a suitable alternative or, where an appropriate alternative is not accepted or available, process an applicable refund.
5. REFUNDS FOR UNUSED SERVICES
Once accommodation or another service has been provided, a refund will not ordinarily be available simply because a customer chooses not to use all or part of the service.
Any exception will be considered on a case-by-case basis and subject to the applicable booking conditions.
6. PAYMENT PROCESSING
Where the original payment was made through Paystack, an approved refund will normally be processed through the appropriate payment mechanism.
The time taken for the refunded funds to appear in the customer’s account may depend on the payment method and the customer’s bank or financial institution.
7. PROCESSING CHARGES
Where permitted by applicable law and the customer’s booking terms, Crown Luxury Apartments may deduct any clearly disclosed and genuinely incurred non-refundable payment-processing costs associated with a refunded transaction.
No undisclosed deduction will be made from a customer’s refund.
8. HOW TO REQUEST A REFUND
Refund requests should be submitted to:
Email: [email protected]
Telephone: +233 59 999 7315 / +233 55 025 9043
Please provide:
– your full name;
– booking reference;
– booking dates;
– payment or transaction reference;
– amount paid; and
– reason for requesting the refund.
We may request additional information where reasonably necessary to verify the booking or payment.
9. REFUND DECISIONS
Crown Luxury Apartments will assess refund requests fairly and in accordance with the applicable booking terms.
Where a refund is declined, we will, where appropriate, explain the basis for the decision.
10. DUPLICATE OR ERRONEOUS PAYMENTS
If a customer accidentally makes a duplicate payment or is charged an amount that was not properly due, the customer should contact us promptly.
Following verification, any confirmed overpayment will be considered for refund.
11. NO DOUBLE RECOVERY
A customer will not be entitled to receive more than the amount actually paid for the relevant accommodation or service.
12. POLICY CHANGES
This Refund Policy may be updated from time to time. The version applicable to a booking will ordinarily be the version in force when the booking was confirmed.
13. CONTACT
Crown Luxury Apartments Ltd
Plot 12 Crown Lane, Kokrobite, Ga South, Greater Accra, Ghana
Telephone: +233 59 999 7315 / +233 55 025 9043
Email: [email protected]
Website: www.crownluxuryghana.com