CROWN LUXURY APARTMENTS LTD
CANCELLATION POLICY
Effective Date: 30 September 2026
This Cancellation Policy explains the circumstances in which a customer may cancel a Crown Luxury Apartments booking and the refund that may apply.
This policy should be read together with our Terms of Service and Refund Policy.
1. HOW TO CANCEL
Customers wishing to cancel a booking should contact Crown Luxury Apartments as soon as possible.
Cancellation requests should be sent by email or made by telephone using the contact details below.
A cancellation will be treated as effective when the request has been received and acknowledged by Crown Luxury Apartments.
2. STANDARD CANCELLATION TERMS
Unless different terms are expressly stated at the time of booking, the following standard cancellation arrangements apply:
Cancellation more than 14 days before check-in
The customer may cancel the booking and receive a refund of the accommodation amount paid, subject to any clearly disclosed non-refundable charges.
Cancellation 7–14 days before check-in
The customer may receive a refund of 50% of the accommodation amount paid, subject to any applicable non-refundable charges.
Cancellation less than 7 days before check-in
The booking will ordinarily be non-refundable, subject to any rights the customer may have under applicable law or any discretion exercised by Crown Luxury Apartments.
3. NON-REFUNDABLE BOOKINGS
Where a booking is expressly advertised and accepted as non-refundable, the customer acknowledges before payment that cancellation may result in the amount paid being retained, subject to applicable law.
Any non-refundable condition will be clearly identified before the customer completes the booking.
4. NO-SHOW
If a customer fails to arrive on the agreed check-in date without cancelling the reservation or notifying Crown Luxury Apartments, the booking may be treated as a no-show.
A no-show booking will ordinarily be non-refundable.
5. EARLY DEPARTURE
If a guest checks out before the scheduled departure date, the unused portion of the booking will ordinarily not be refundable unless Crown Luxury Apartments agrees otherwise or a refund is required under applicable law.
6. CHANGES TO BOOKINGS
Customers may request a change to:
– arrival date;
– departure date;
– number of guests; or
– accommodation type.
Changes are subject to availability.
A change may result in an additional charge if the revised booking is more expensive.
Where a revised booking is cheaper, the difference will be dealt with in accordance with the applicable refund terms.
7. CANCELLATION BY CROWN LUXURY APARTMENTS
If Crown Luxury Apartments cancels a confirmed booking before the customer’s arrival and cannot provide a suitable alternative accepted by the customer, we will process an appropriate refund in accordance with our Refund Policy.
8. EXCEPTIONAL CIRCUMSTANCES
Crown Luxury Apartments may consider requests for cancellation, credit or refund arising from exceptional circumstances.
Customers may be asked to provide reasonable supporting evidence.
Any such decision will be made on the particular circumstances of the case and does not automatically create an entitlement to a refund in future cases.
9. REFUND PROCESS
Where a cancellation qualifies for a refund, the refund will be processed in accordance with our Refund Policy.
Where the original payment was made through Paystack, the refund will ordinarily be processed through the appropriate payment channel.
The time taken for funds to reach the customer’s account may depend on the payment provider or financial institution.
10. CANCELLATION CONTACT DETAILS
Cancellation requests should be sent to:
Crown Luxury Apartments Ltd
Plot 12 Crown Lane, Kokrobite, Ga South, Greater Accra, Ghana
Telephone: +233 59 999 7315 / +233 55 025 9043
Email: [email protected]
Website: www.crownluxuryghana.com
Customers should quote their booking reference when requesting cancellation.
11. POLICY CHANGES
Crown Luxury Apartments may amend this Cancellation Policy from time to time.
Any changes will be published on our website.
The cancellation terms applicable to an existing confirmed booking will ordinarily be those communicated or made available to the customer at the time the booking was made.
12. GOVERNING LAW
This Cancellation Policy is governed by the laws of the Republic of Ghana.
Any dispute arising from or relating to this Policy shall be subject to the jurisdiction of the appropriate courts of Ghana.