CROWN LUXURY APARTMENTS
Effective Date: 30 September 2026
Welcome to Crown Luxury Apartments Ltd (“Crown Luxury Apartments”, “we”, “us” or “our”).
These Terms of Service govern your use of our website, booking services, accommodation and related hospitality services.
By making a booking, making a payment, accessing our website or staying at Crown Luxury Apartments, you agree to be bound by these Terms.
1. ABOUT US
Crown Luxury Apartments Ltd provides furnished short-term accommodation and hospitality services in Kokrobite, Ga South, Greater Accra, Ghana.
Our facilities and services may include furnished apartments, swimming pool, gym facilities, game centre, complimentary English breakfast and other services advertised by us from time to time.
Our details:
Crown Luxury Apartments Ltd
Plot 12 Crown Lane
Kokrobite, Ga South
Greater Accra, Ghana
Digital Address: GS-0812-9892
Telephone: +233 59 999 7315 / +233 55 025 9043
Email: [email protected]
Website: www.crownluxuryghana.com
2. BOOKINGS
A booking request does not constitute a confirmed reservation until Crown Luxury Apartments has accepted the booking and the required payment has been successfully received.
Once confirmed, we will provide the customer with booking confirmation and relevant arrival information.
Customers are responsible for checking that the information contained in their booking confirmation is correct.
3. PAYMENT
Payments may be made through the payment methods made available on our website, including Paystack where applicable.
Customers should retain their payment confirmation and transaction reference.
The person making the booking confirms that they are authorised to use the payment method provided.
4. ACCOMMODATION PRICES
Prices are those displayed or otherwise communicated at the time of booking.
Prices may vary according to accommodation type, dates, number of guests, special offers and availability.
Any additional services or charges requested after the booking may be charged separately.
5. GUEST INFORMATION
Customers must provide accurate and complete information when making a reservation.
This may include:
– full name;
– contact telephone number;
– email address;
– arrival and departure dates;
– number of guests; and
– information reasonably required for check-in, security or legal purposes.
We reserve the right to request appropriate identification upon arrival.
6. CHECK-IN AND CHECK-OUT
Check-in and check-out times will be communicated to the customer as part of the booking arrangements.
Early check-in and late check-out are subject to availability and may attract an additional charge.
Guests must vacate their accommodation at the agreed check-out time unless an extension has been authorised by management.
7. USE OF THE PROPERTY
Guests must use the accommodation and facilities responsibly, respectfully and lawfully.
Guests must not:
– engage in unlawful activities;
– cause deliberate or significant damage to the property;
– create unreasonable noise or disturbance;
– exceed the maximum permitted occupancy;
– hold unauthorised parties or events;
– interfere with the safety or enjoyment of other guests;
– use the premises for an unlawful or unauthorised commercial purpose; or
– engage in conduct contrary to the laws of Ghana.
Where there is a serious or continuing breach of these Terms, Crown Luxury Apartments may require the guest to leave the premises.
8. DAMAGE TO PROPERTY
Guests are responsible for damage, loss or destruction caused by them or members of their party, other than reasonable wear and tear.
Where reasonably established, Crown Luxury Apartments may seek payment for the reasonable cost of repair or replacement.
9. FACILITIES AND SERVICES
Our facilities, including the swimming pool, gym, game centre and breakfast service, are subject to availability.
Facilities may occasionally be unavailable because of maintenance, safety requirements, weather, utility interruptions or other operational circumstances.
We will endeavour to minimise disruption where reasonably possible.
10. PERSONAL BELONGINGS
Guests remain responsible for their personal belongings and valuables.
Guests should take reasonable precautions to safeguard their property during their stay.
Crown Luxury Apartments will not be responsible for loss or damage to personal belongings except to the extent that liability cannot lawfully be excluded.
11. CANCELLATIONS AND REFUNDS
Cancellations and refunds are governed by our separate Cancellation Policy and Refund Policy, which form part of these Terms.
12. COMPLAINTS
If you experience a problem during your stay, please notify management as soon as reasonably possible.
We will make reasonable efforts to investigate and resolve legitimate complaints promptly.
Complaints may be made by telephone or email using the contact details published on our website.
13. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for failure or delay in providing services caused by circumstances outside our reasonable control, including natural disasters, severe weather, government restrictions, civil emergencies, interruption of utilities, public health emergencies or other unforeseen events.
14. LIMITATION OF LIABILITY
We will take reasonable steps to provide the accommodation and services described at the time of booking.
Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under the laws of Ghana.
15. PRIVACY
Personal information provided to Crown Luxury Apartments will be handled in accordance with our applicable Privacy/Data Protection Policy and the laws of Ghana.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version applicable to your booking will ordinarily be the version in force when your booking is confirmed, unless a change is required by law.
17. GOVERNING LAW
These Terms are governed by the laws of the Republic of Ghana.
Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the appropriate courts of Ghana.
18. CONTACT US
For enquiries concerning these Terms, bookings or our services:
Crown Luxury Apartments Ltd
Plot 12 Crown Lane, Kokrobite, Ga South, Greater Accra, Ghana
Telephone: +233 59 999 7315 / +233 55 025 9043
Email: [email protected]
Website: www.crownluxuryghana.com